GUARANTEE

Better skin in 60 days or your money back
(Terms & conditions apply to determine eligibility)

We stand behind every bar

If our products don't satisfy you within 60 days of daily use, we don't want your money. 

 

We know our handcrafted formulas works. But we also know it's not going to work for everyone and their skin. That's why we offer this promise.

Guarantee terms

Max 1 per customer/order

We refund a maximum of 1 product per order.

 Before & after photos

You must take 2-3 comparison photos: the first photo on day 0 (from the delivery date), the second on day 30, and the third on day 60.

Follow usage instructions

You must have used the products daily as instructed, for a minimum of 60 days from the original delivery date. You then have 30 days after completing the 60-day period to submit your request.

Questions? Contact us at bc@bouldercitysoap.com

Steps to claim the guarantee

Step 1

DOCUMENT YOUR JOURNEY & USE THE PRODUCT DAILY

Take before photos of your problem area before you begin. You might be surprised at how much progress you've made! Make sure to apply our products every day.

Step 2

STICK TO IT FOR 60 DAYS & FILL OUT THE FORM IF UNHAPPY

Give it the full 60 days. You must submit your request within the 30 days following the 60-day period—submissions before or after this timeframe won't be accepted.

Step 3

WE GIVE YOU A FULL REFUND NO QUESTIONS ASKED

We will refund your money within 2-3 weeks. The money will be in your bank account within 10 business days after we approve your request.

FILL OUT THE FORM AND CLAIM YOUR REFUND

TIMELINE

Why 60 days?

In our small-batch testing, most of our customers see noticeable improvement after 60 days. Although many of our customers notice softness and comfort within the first few days, it takes time to rebuild the skin barrier and restore its natural resilience.

FAQ

How does your 60-day guarantee work?

Simple. Use our products daily for 60 days. If you're at all dissatisfied with your first purchase, we'll refund your money. We stand behind our handcrafted formula because we know it works for most people - but we also know every skin is different.

 

Visit our guarantee page here

Are there any restrictions on the guarantee?

Yes, a few simple ones: maximum 1 product refund per customer/order, you must have before/after photos from day 0 and 60, and you must have used the product daily as instructed. These help us ensure the guarantee is used fairly by everyone.

 

Visit our guarantee page here

When will I receive my refund?

Once approved, refunds are processed within 2-3 weeks. The money will appear in your original payment method within 10 business days after approval. We'll send you an email confirmation when your refund is processed.

 

Visit our guarantee page here

What if I have sensitive skin and can't use it daily?

We understand sensitive skin needs extra care. If you experience any irritation, please contact us immediately. While our soap is formulated to be gentle with natural ingredients like goat milk, we want you to be comfortable throughout your trial period. We advise you to perform a patch test prior to using any of our products!

 

Visit our guarantee page here

How do I claim my guarantee?

Fill out our simple guarantee form on this page. Include your order number, before/after photos, and a brief description of your experience and we'll give you a full refund once your request is approved. Requests usually get addressed within 3-5 business days!

 

Visit our guarantee page here

Do I need to return the unused product?

No. Keep your remaining soap bars. We trust you tried the product as directed, and we don't want you to waste money on return shipping. Your word and photos are enough for us.

 

Visit our guarantee page here

How long do I have to try Skin Restore?

You get a full 60 days to use the product daily. After those 60 days, you have an additional 30 days to submit your guarantee request if you're not satisfied. This gives your skin time to truly respond to our natural ingredients.

 

Visit our guarantee page here

What are the ingredients? (Skin Restore)

Bakuchiol
A plant extract that cuts wrinkle depth  and fades age spots. Boosts collagen and improves skin elasticity. Same power as retinol without the harsh effects.

 

Rhassoul Clay
A Moroccan clay that boosts collagen and improves crepey texture. Hydrates while it works, so skin stays soft and never tight.

 

Beef Tallow
A rich fat that matches your skin’s natural oils. Helps fill gaps in your barrier, locks in moisture, and defends against dryness.

 

Goat Milk
A milk that matches your skin’s natural pH, removes dead skin cells, and holds onto essential proteins. Studies found it reduced skin irritation by 39% for mature skin types.

 

Coconut Oil 
A moisture-locking oil that plumps fine lines and improves firmness. Creates a barrier to lock in hydration and smooth fine lines, keeping skin plump.
 

Castor Oil
A potent hydrator that restores lost moisture and fights environmental stressors like UV radiation. (Sun Damage)

 

Mango Butter
A plant butter that helps repair cracked or rough skin 2.3 times faster than regular lotions. Restores your skin’s smooth feel and seals in moisture so skin stays soft.

 

Fractionated Coconut Oil
A lightweight alternative to coconut oil that delivers long-lasting hydration without clogging pores.

 

Ceramide-3
A vital fat your skin needs for a strong barrier. Proven to increase skin moisture by 22% and reduce water loss by 37%, with results lasting 7 days. Helps rebuild the barrier so your skin feels hydrated, stronger, and less “papery.”

 

Low Molecular Weight Hyaluronic Acid
A broken-down form of hyaluronic acid that pulls water deep into your skin, boosting moisture by and cutting water loss. Penetrates 7.5x deeper than regular HA. This helps smooth fine lines and makes your skin feel soft and pumped.

 

Hydrolyzed Collagen Peptides
100x smaller than regular collagen, it rebuilds structure in your skin. Improves skin elasticity and thickness in mature skin. This helps saggy areas feel firmer and look younger.

 

Kaolin Clay
A natural clay used for color that removes dead skin cells, impurities, and excess oil from the skin without stripping its natural moisture.
 

Sodium Hydroxide (Lye)
A substance that reacts with oils to create the soap through a process called saponification. Used up during production and cured for 6 weeks, so none remains in the final bar. Keeping the soap safe and gentle for your skin.

 

Vitamin C
A super antioxidant that boosts collagen by 121% in just 7 days. Brightens, protects, and helps firm the skin—so you look more radiant and youthful.

 

Eucalyptus Essential Oil
A powerful oil that increases ceramide production to moisturize, reduce inflammation, and decrease collagen breakdown. 

 

Tea Tree Essential Oil
A Natural Antiseptic that fights bacteria and effectively treats acne. 

 

Titanium dioxide 
An FDA-approved mineral for color and UV protection. Sits on the skin’s surface, never absorbed. Low allergy risk, non-comedogenic, and safe for sensitive skin. 
 

Lavender Essential oil 
A gentle, calming oil that reduces redness and irritation. Offers natural antimicrobial protection for peaceful, balanced skin.
 

Each of our ingredients is research-backed, all-natural, and carefully selected to create a soap that hydrates, smooths, and naturally diminishes crepey skin. 

Is skin restore 100% natural?

Yes! We handcrafted Skin Restore with 100% natural ingredients including kaolin clay for coloring and therapeutic-grade essential oils for scent! 

Where is the soap made?

Our soaps are handcrafted in small batches and shipped out locally in Boulder City NV. We are a proud family-owned and operated small business and take pride in personalizing every order! 

Are your soaps cold-processed?

We employ the "cold processing" method and do not add heat or chemicals to our soaps. 

 

This natural curing process creates a harder, longer-lasting bar with a richer, creamier lather, giving you more value and enjoyment with every use.

Is Skin Restore ph balanced

Yes! Soap generally has a pH of 9+; Skin Restore was handmade with a healthy pH of 4.5-5.5. 

How do I achieve and maintain the best results with Skin Restore?

The effectiveness of our products can vary from person to person, and it depends on various factors. 

 

After achieving the desired results, it's essential to maintain a consistent skincare routine and sun protection to help prevent sun damage and crepey texture from returning.  

If you have any specific concerns or need more guidance, please feel free to ask. We’re here to support you in your journey to beautiful skin! 

Can I use other products along with Skin Restore?

Yes, Skin Restore can be safely used alongside your current skincare routine. However, for the best results, we recommend keeping it simple with products that won't irritate or counteract the hydrating properties of the soap. 

How often should I use it to see results?

For optimal results, use the soap daily. Most see noticeable results in as little as 2-3 weeks! But consistency is key when it comes to improving your skin’s texture and elasticity. 

I have sensitive skin. Will Skin Restore work for me?

Skin Restore is handmade for all skin types, including sensitive skin! We prioritize your comfort and gentle nourishment. 

 

However if you’re still skeptical, we recommend performing a patch test before using the product fully to ensure no irritation occurs. If you do experience any reaction or discomfort at all, stop using it and reach out to us here! Bc@Bouldercitysoap.com 

Where does it help most with dry crepey skin?

Our Skin Restore Soap is primarily made for crepey skin on the:

  • Chest
  • Back of hands
  • Neck
  • Décolleté
  • Above the knees
  • Arms/forearms

For other areas like around the eyes, we typically do not recommend use around the delicate eye area. The skin around the eyes is thinner and more sensitive, making it prone to irritation. 

What results can I expect, and how soon?

You can expect smoother, softer, brighter, and overall improved texture/elasticity. 

Most customers see noticeable results after 2-3 weeks of consistent use.

Is this soap safe for all ages?

Yes, Skin Restore is natural and safe for adults of all ages. 

However, if you're introducing this soap to younger children, we recommend ensuring they follow the instructions carefully and patch test if needed. 

 

Some younger customers can experience sensitivity to essential oils. 

Can I use the soap for my face?

Yes, Skin Restore's hydrating, gentle, and nutrient-rich recipe makes it a great choice for everyday facial cleansing, offering a natural and moisturizing alternative to conventional facial cleansers. 

However if you’re still skeptical, we recommend performing a patch test before using the product fully to ensure no irritation occurs.

If you do experience any reaction or discomfort at all, stop using it and reach out to us here! Bc@Bouldercitysoap.com 

How does it work?

Our Skin Restore Soap uses an array of clinically proven and natural ingredients that work synergistically to hydrate, smooth, and plump the appearance of dry crepey skin. All of our active ingredients help reduce sun damage and promote a hydrated more youthful complexion.

How often should I use it?

We recommend using the soap daily for the best results. You can incorporate it into your morning or evening routine, or simply use it while showering. If your skin is naturally dry, we recommend following with a moisturizer to ensure that your moisture stays locked in! 

Are there any side effects?

Skin Restore is handcrafted with 100% gentle, natural ingredients to ensure no side effects occur. 

But as with any skincare product, some people may experience slight irritation upon the first few uses. If this happens, reduce usage to every other day and be sure to moisturize. Always do a patch test before full use!

Can I use it during pregnancy or breastfeeding? 

While our soap is 100% natural, we always recommend consulting with your healthcare provider before using any new skincare products during pregnancy or breastfeeding, just to be safe.

How long does one bar of Skin Restore last?

A single bar typically lasts 4-6 weeks with daily use, but this can vary depending on how often and where you’re using it (face, body, etc.).
 

To extend the life of your soap, be sure to keep it dry between uses. Store it in a soap dish or container that allows for proper drainage to prevent it from sitting in water, which can cause it to dissolve more quickly. 

We recommend hanging the soap in your bathroom/shower with our Sudsy Soap Bag

How should I store the soap?

Store your soap in a cool, dry place, preferably in a soap dish that drains excess water. 

 

We recommend hanging your Skin Restore soap with a Sudsy Soap Bag somewhere in your shower/bathroom away from direct water contact. This will help extend its life and keep it from melting too quickly.

Is Skin Restore tested on animals?

No! Skin Restore is never tested on animals and only tested on real human skin. 

How does your guarantee work?

We love every single soap we’ve made and we’re confident you will too! 

That’s why we offer a 100% consumer satisfaction guarantee, if for any reason you don’t love our handmade products, we’ll issue a full refund!-no questions asked. 

What are your shipping & return policies?

We offer free secured shipping for orders over $60. All orders take between 1-3 business days to process and safely prepare.

 

Once we’ve delivered your order to dispatch, shipping times range from 3-5 business days!
 

Upon placing your order, we’ll send you a confirmation email confirming that your purchase with your order’s tracking number. 
 

Shortly after, you’ll receive follow-up & update emails regarding your order, one of them letting you know your package is shipped!

 

If for any reason you’re not happy with our products, we offer a 100% customer satisfaction guarantee. You can return the product at any time for a full refund—no questions asked! Just reach out to us at Bc@bouldercitysoap.com, and we’ll be happy to assist with the return process.

 

In the rare event that your order is delayed, lost, or arrives damaged, don’t worry! Simply contact us, and we’ll track your package or send a replacement ASAP. We’ll make sure you get what you ordered.

How does Skin Restore help with crepey skin?

Dry and dehydrated skin is a breeding ground for crepiness. 

 

We handmade Skin Restore with moisture-locking ingredients that work in synergy to restore and maintain your skin's elasticity/hydration. 

 

Its proprietary blend of emollients, humectants, and occlusives helps your skin regain its moisture balance, reducing the appearance of crepey texture.

Does Skin Restore have a scent?

Skin Restore is lightly scented with 4 therapeutic-grade essential oils that are then diluted with our carrier oils. 

 

These essential oils include Lemon, Peppermint, Eucalyptus, Lemon, and tea tree that are swirled together to invite a refreshing minty sensation into your shower.

 

Lemon Essential Oil 🍋
A plant-based oil with powerful antioxidants that help reduce inflammation, fight bacteria, and boost energy levels.


Eucalyptus Essential Oil 🌿
A powerful oil that increases ceramide production to moisturize, reduce inflammation, and decrease collagen breakdown. See the study here!
 

Tea Tree Essential Oil 🌲
A Natural Antiseptic that fights bacteria and effectively treats acne. 
 

Peppermint Essential Oil 🍬
A natural astringent that improves the appearance of pores. It also keeps pores from getting clogged or congested.

How is Skin Restore made?

Skin Restore (and the rest of our soaps) is carefully prepared in small batches with meticulous attention to detail and quality control. 

 

We handcraft every bar in our small shop in Boulder City that saves us up to 50% of carbon emissions from transportation. 🌍

Is Skin Restore non-comedogenic? 

Yes, (no really) even though our soap is made with coconut oil (known to clog pores) we use mindful amounts and split the amount in half by incorporating fractionated coconut oil (a refined non-comedogenic alternative). 

 

We also made sure to incorporate 3 different Kaolin Clays to help effectively draw out excess oil from the skin, helping to unclog pores. 

 

However, even with all of these efforts we still recommend performing a patch test if you have very oily or acne-prone skin. 

Is Skin Restore approved by experts? 

Yes! We privately reached out to one of our local Award-Winning Licensed Estheticians for their firsthand feedback on Skin Restore! 
 

Here’s her response:
 

“I love your soaps and my patients have enjoyed them as well. The ingredients sound great!

 

When I opened the box it smelled delicious. The scent is very pleasant it’s fresh and not perfume like. It gets a really foamy/bubbly. Cleans the skin really nice and leaves my skin soft and doesn’t feel dried out when I get out of the shower. I’m currently testing it out with acne prone skin. I’m having my daughter test it out as well.  She’s a softball player and has tons of dirt on her skin regularly and causes breakouts. So far I’m really liking it ☺️”

Is Skin Restore approved by experts? 

Yes! We privately reached out to one of our local Award-Winning Licensed Estheticians for their firsthand feedback on Skin Restore! 
 

Here’s her response:
 

“I love your soaps and my patients have enjoyed them as well. The ingredients sound great!

 

When I opened the box it smelled delicious. The scent is very pleasant it’s fresh and not perfume like. It gets a really foamy/bubbly. Cleans the skin really nice and leaves my skin soft and doesn’t feel dried out when I get out of the shower. I’m currently testing it out with acne prone skin. I’m having my daughter test it out as well.  She’s a softball player and has tons of dirt on her skin regularly and causes breakouts. So far I’m really liking it ☺️”

Do you offer installment payments?

We do! We offer interest-free installment payments through Shop Pay!

Does Skin Restore remove my makeup?

Suitable for the face & body, Skin Restore is handmade to effectively remove dirt, oil and makeup without disrupting the natural skin barrier.

Why should I order today? 

If you’re someone who’s seriously struggling with dehydrated crepey skin, the fact of the matter is that it’s only going to get worse. 

 

The sooner you incorporate active ingredients and moisturizers into daily habits like your shower, the sooner you’re going to see visible improvements in your skin. 

 

In addition, our small-batch soapmaking process is amazing for creating quality natural soaps from scratch. Unfortunately, this also means we sell out faster than we can sometimes keep up with. 😅

 

Better skin in 60 days or your money back.

Use the products for 60 days daily and if you're at all dissatisfied, we don't want your money. We know our products are handmade with quality ingredients, but they won't work for everyone and their skin.

Boulder City Soap & Candle Co.

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