Bouldercitysoap FAQs

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2025

FAQ

What are the ingredients?

1. Olive Oil: A natural emollient that uses healthy fatty acids to intensely hydrate giving sagging skin a tighter and healthier feel.

2. Beef Tallow: A nourishing fat rich in vitamins A, D, E, and K, to promote cell regeneration plus essential fatty acids to hydrate and lock in moisture.

3. Water: The base ingredient that hydrates and blends other ingredients.

4. Goat Milk: A natural moisturizer rich in lactic acid, vitamins, plus omega fatty acids to exfoliate and renew healthier skin cells.

5. Coconut Oil: Known for its fatty acid profile, coconut oil hydrates & plumps fine lines and wrinkles, creating a firmer, more youthful appearance.

6. Organic Shea Butter: A luxurious butter that restores elasticity by boosting skin-cell turnover rate and circulation to the skin

7. Lye: A substance that reacts with oils to create the soap through a process called saponification.

8. Castor Oil: A potent hydrator that restores lost moisture and fights environmental stressors like UV radiation. (Sun Damage)

9. Mango Butter: A plant butter rich in vitamin C to help boost collagen, brighten skin texture, and fade age spots.

10. Fractionated Coconut Oil: A natural, hydrating, and fast-absorbing emollient that delivers long-lasting hydration without clogging pores.

11. Ceramide-3: A vital lipid that seals hydration preventing moisture loss for improved elasticity and firmness.

12. Hyaluronic Acid: Intensely hydrates and plumps to smooth the look of fine lines and wrinkles

13. Hydrolyzed Collagen Peptides: Acts as a moisture magnet, helping to retain essential moisture for a plumper and more radiant complexion.

14. Kaolin Clay: A natural clay colorant that removes dead skin cells, impurities, and excess oil from the skin without stripping its natural moisture.

15. Eucalyptus Essential Oil: A powerful oil that increases ceramide production to moisturize, reduce inflammation, and decrease collagen breakdown. (See the study here!)

16. Lemon Essential Oil: A plant-based oil with powerful antioxidants that help reduce inflammation, fight bacteria, and boost energy levels.

17. Tea Tree Essential Oil: A Natural Antiseptic that fights bacteria and effectively treats acne.

18. Peppermint Essential Oil: A natural astringent that improves the appearance of pores. It also keeps pores from getting clogged or congested.

These ingredients work together to create a soap that not only cleanses, but also brightens, hydrates, and delivers fresh, revitalized skin with every wash.

Is skin restore 100% natural?

Yes! We handcrafted Skin Restore with 100% natural ingredients including kaolin clay for coloring and therapeutic-grade essential oils for scent!

Where is the soap made?

Our soaps are handcrafted in small batches and shipped out locally in Boulder City NV. We are a proud family-owned and operated small business and take pride in personalizing every order!

Are your soaps cold-processed?

We employ the "cold processing" method and do not add heat or chemicals to our soaps.

This natural curing process creates a harder, longer-lasting bar with a richer, creamier lather, giving you more value and enjoyment with every use.

Is Skin Restore ph balanced

Yes! Soap generally has a pH of 9+; Skin Restore was handmade with a healthy pH of 4.5-5.5.

How do I achieve and maintain the best results with Skin Restore?

The effectiveness of our products can vary from person to person, and it depends on various factors.

After achieving the desired results, it's essential to maintain a consistent skincare routine and sun protection to help prevent sun damage and crepey texture from returning.

If you have any specific concerns or need more guidance, please feel free to ask. We’re here to support you in your journey to beautiful skin!

Can I use other products along with Skin Restore?

Yes, Skin Restore can be safely used alongside your current skincare routine. However, for the best results, we recommend keeping it simple with products that won't irritate or counteract the hydrating properties of the soap.

How often should I use it to see results?

For optimal results, use the soap daily. Most see noticeable results in as little as 2-3 weeks! But consistency is key when it comes to improving your skin’s texture and elasticity.

I have sensitive skin. Will Skin Restore work for me?

Skin Restore is handmade for all skin types, including sensitive skin! We prioritize your comfort and gentle nourishment.

However if you’re still skeptical, we recommend performing a patch test before using the product fully to ensure no irritation occurs. If you do experience any reaction or discomfort at all, stop using it and reach out to us here! Bc@Bouldercitysoap.com

Where does it help most with dry crepey skin?

Our Skin Restore Soap is primarily made for crepey skin on the:

Chest
Back of hands
Neck
Décolleté
Above the knees
Arms/forearms

For other areas like around the eyes, we typically do not recommend use around the delicate eye area. The skin around the eyes is thinner and more sensitive, making it prone to irritation.

What results can I expect, and how soon?

You can expect smoother, softer, brighter, and overall improved texture/elasticity.

Most customers see noticeable results after 2-3 weeks of consistent use.

Is this soap safe for all ages?

Yes, Skin Restore is natural and safe for adults of all ages.

However, if you're introducing this soap to younger children, we recommend ensuring they follow the instructions carefully and patch test if needed.

Some younger customers can experience sensitivity to essential oils.

Can I use the soap for my face?

Yes, Skin Restore's hydrating, gentle, and nutrient-rich recipe makes it a great choice for everyday facial cleansing, offering a natural and moisturizing alternative to conventional facial cleansers.

However if you’re still skeptical, we recommend performing a patch test before using the product fully to ensure no irritation occurs.

If you do experience any reaction or discomfort at all, stop using it and reach out to us here! Bc@Bouldercitysoap.com

How does it work?

Our Skin Restore Soap uses an array of clinically proven and natural ingredients that work synergistically to hydrate, smooth, and plump the appearance of dry crepey skin. All of our active ingredients help reduce sun damage and promote a hydrated more youthful complexion.

How often should I use it?

We recommend using the soap daily for the best results. You can incorporate it into your morning or evening routine, or simply use it while showering. If your skin is naturally dry, we recommend following with a moisturizer to ensure that your moisture stays locked in!

Are there any side effects?

Skin Restore is handcrafted with 100% gentle, natural ingredients to ensure no side effects occur.

But as with any skincare product, some people may experience slight irritation upon the first few uses. If this happens, reduce usage to every other day and be sure to moisturize. Always do a patch test before full use!

Can I use it during pregnancy or breastfeeding?

While our soap is 100% natural, we always recommend consulting with your healthcare provider before using any new skincare products during pregnancy or breastfeeding, just to be safe.

How long does one bar of Skin Restore last?

A single bar typically lasts 4-6 weeks with daily use, but this can vary depending on how often and where you’re using it (face, body, etc.).

To extend the life of your soap, be sure to keep it dry between uses. Store it in a soap dish or container that allows for proper drainage to prevent it from sitting in water, which can cause it to dissolve more quickly.

We recommend hanging the soap in your bathroom/shower with our Sudsy Soap Bag

How should I store the soap?

Store your soap in a cool, dry place, preferably in a soap dish that drains excess water.

We recommend hanging your Skin Restore soap with a Sudsy Soap Bag somewhere in your shower/bathroom away from direct water contact. This will help extend its life and keep it from melting too quickly.

Is Skin Restore tested on animals?

No! Skin Restore is never tested on animals and only tested on real human skin.

How does your guarantee work?

We love every single soap we’ve made and we’re confident you will too!

That’s why we offer a 100% consumer satisfaction guarantee, if for any reason you don’t love our handmade products, we’ll issue a full refund!-no questions asked.

What are your shipping & return policies?

We offer free secured shipping for orders over $60. All orders take between 1-3 business days to process and safely prepare.

Once we’ve delivered your order to dispatch, shipping times range from 3-5 business days!

Upon placing your order, we’ll send you a confirmation email confirming that your purchase with your order’s tracking number.

Shortly after, you’ll receive follow-up & update emails regarding your order, one of them letting you know your package is shipped!

If for any reason you’re not happy with our products, we offer a 100% customer satisfaction guarantee. You can return the product at any time for a full refund—no questions asked! Just reach out to us at Bc@bouldercitysoap.com, and we’ll be happy to assist with the return process.

In the rare event that your order is delayed, lost, or arrives damaged, don’t worry! Simply contact us, and we’ll track your package or send a replacement ASAP. We’ll make sure you get what you ordered.

How does Skin Restore help with crepey skin?

Dry and dehydrated skin is a breeding ground for crepiness.

We handmade Skin Restore with moisture-locking ingredients that work in synergy to restore and maintain your skin's elasticity/hydration.

Its proprietary blend of emollients, humectants, and occlusives helps your skin regain its moisture balance, reducing the appearance of crepey texture.

Does Skin Restore have a scent?

Skin Restore is lightly scented with 4 therapeutic-grade essential oils that are then diluted with our carrier oils.

These essential oils include Lemon, Peppermint, Eucalyptus, Lemon, and tea tree that are swirled together to invite a refreshing minty sensation into your shower.

Lemon Essential Oil 🍋
A plant-based oil with powerful antioxidants that help reduce inflammation, fight bacteria, and boost energy levels.

Eucalyptus Essential Oil 🌿
A powerful oil that increases ceramide production to moisturize, reduce inflammation, and decrease collagen breakdown. See the study here!

Tea Tree Essential Oil 🌲
A Natural Antiseptic that fights bacteria and effectively treats acne.

Peppermint Essential Oil 🍬
A natural astringent that improves the appearance of pores. It also keeps pores from getting clogged or congested.

How is Skin Restore made?

Skin Restore (and the rest of our soaps) is carefully prepared in small batches with meticulous attention to detail and quality control.

We handcraft every bar in our small shop in Boulder City that saves us up to 50% of carbon emissions from transportation. 🌍

Is Skin Restore non-comedogenic?

Yes, (no really) even though our soap is made with coconut oil (known to clog pores) we use mindful amounts and split the amount in half by incorporating fractionated coconut oil (a refined non-comedogenic alternative).

We also made sure to incorporate 3 different Kaolin Clays to help effectively draw out excess oil from the skin, helping to unclog pores.

However, even with all of these efforts we still recommend performing a patch test if you have very oily or acne-prone skin.

Is Skin Restore approved by experts?

Yes! We privately reached out to one of our local Award-Winning Licensed Estheticians for their firsthand feedback on Skin Restore!

Here’s her response:

“I love your soaps and my patients have enjoyed them as well. The ingredients sound great!

When I opened the box it smelled delicious. The scent is very pleasant it’s fresh and not perfume like. It gets a really foamy/bubbly. Cleans the skin really nice and leaves my skin soft and doesn’t feel dried out when I get out of the shower. I’m currently testing it out with acne prone skin. I’m having my daughter test it out as well. She’s a softball player and has tons of dirt on her skin regularly and causes breakouts. So far I’m really liking it ☺️”

Is Skin Restore approved by experts?

Yes! We privately reached out to one of our local Award-Winning Licensed Estheticians for their firsthand feedback on Skin Restore!

Here’s her response:

“I love your soaps and my patients have enjoyed them as well. The ingredients sound great!

When I opened the box it smelled delicious. The scent is very pleasant it’s fresh and not perfume like. It gets a really foamy/bubbly. Cleans the skin really nice and leaves my skin soft and doesn’t feel dried out when I get out of the shower. I’m currently testing it out with acne prone skin. I’m having my daughter test it out as well. She’s a softball player and has tons of dirt on her skin regularly and causes breakouts. So far I’m really liking it ☺️”

Do you offer installment payments?

We do! We offer interest-free installment payments through Shop Pay!

Does Skin Restore remove my makeup?

Suitable for the face & body, Skin Restore is handmade to effectively remove dirt, oil and makeup without disrupting the natural skin barrier.

Why should I order today?

If you’re someone who’s seriously struggling with dehydrated crepey skin, the fact of the matter is that it’s only going to get worse.

The sooner you incorporate active ingredients and moisturizers into daily habits like your shower, the sooner you’re going to see visible improvements in your skin.

In addition, our small-batch soapmaking process is amazing for creating quality natural soaps from scratch. Unfortunately, this also means we sell out faster than we can sometimes keep up with. 😅

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing [YOUR EMAIL] or by calling our toll-free number at [YOUR PHONE NUMBER].

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [YOUR EMAIL].

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].